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Shipping & Returns

Aleia’s Gluten Free Foods, LLC

4 Pin Oak Drive 
Branford, CT. 06405
Business hours 8 am – 5 pm (Eastern Time)

1.203.488.5556
www.aleias.com
email: connect@aleias.com

Shipping

We will ship your order within 21 days from the day we receive the order. We ship Monday through Friday, exclusive of holidays. All orders are shipped via UPS. Depending on your location we may hold your shipment until the following Monday to ensure freshness. Due to the fragility of our food products, we cannot ship to P.O. Boxes.  Aleia’s calculates shipping rates on package weight and destination zip codes per carrier.

A customer has forty-eight (48) hours, after receipt of goods, to notify Aleia’s Gluten Free Foods that they have not received any or part of their order.

 

 Order Cancellations

Aleia’s allows a forty-eight (48) hour cancellation time from the date the order was placed.

If cancelation is needed after the 48 hour window, please contact Aleia’s customer service at 203-488-5556 Monday – Friday 9 a.m. to 5 p.m.

Should you desire to cancel an item, which has not been received, please call at: 860-488-5556. You will be advised if your merchandise has not been shipped and may therefore still be canceled. If the merchandise has already been shipped and a cancellation is allowed, it will be your responsibility to pay the complete shipping and handling charges.

 

All returns and adjustments must be handled within thirty (30) days of the original billing invoice.

 

Payment Method

We accept VISA, Master Card, American Express, Discover cards and PayPal

 

Alaska and Hawaii

Shipments to AK and HI cost $10 extra per address.

 International shipping

We can send food to all 50 states unfortunately, we can't send Aleia’s internationally.

P. O. Boxes

We can not ship product to P.O. Boxes.

 

 Guarantee

Aleia’s is dedicated to customer satisfaction. If you experience a problem with any of our products, customer service, or shipping — please let us know. We'll do whatever it takes to make it right for you. We are grateful that you chose Aleia's Gluten Free Foods and thank you for your support and the opportunity to send you our products. 

 

Comments and suggestions

We welcome hearing from you. Send an email to connect@aleias.com and tell us what you liked, or what you'd like to be better.

 


 

Privacy

We know this is a sensitive issue. We take your privacy very seriously. To that end, we have a privacy statement that we live by.

We use personal IP addresses to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart.

Our site uses cookies to keep track of shopping carts.

Our site uses an order form to request information, products, and services.

We collect customers' contact information (email address), and financial information (lcredit card numbers).

Contact information from the order form is used to send orders and information about our company to our customers.

Customer contact information may be used to get in touch with the visitor when necessary.

You may opt out of receiving any future mailings by post or email at any time. Unsubscribe from email here. Unsubscribe from post by emailing connect@aleias.com.com.

Financial information that is collected is used to bill the user for products and services.

In the future we may choose to use online surveys or contests in which we will use customer's contact information (email address).

If you have any questions about this privacy statement, the practices of this site or your dealings with this Web site you can use the contact information below.

4 Pin Oak Drive 
Branford, CT. 06405
Business hours 8 am – 5 pm (Eastern Time)

1.203.488.5556
www.aleias.com
email: connect@aleias.com